Shipments and returns

Your pack shipment

Packages are usually dispatched within 10 days after receipt of payment and are shipped via DHL/FEDEX with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online. (note some units may take longer time to produce and ship out.)  Sometimes delays within production can also happen. There are also delayed shipping when there are major holidays. Shipping delays up to 20 days can apply if unit is not in stock or are in production. Some special units that have DSP might take even longer.

Shipping using tax free methods can also add to delays. Tax free shippings usually have to be shipped with two different couriers. first with DHL to a european destination, then shipped to you via DPD or DHL.

Shipping is free from as long as the order amount is above 299$

Return shipments must be paid by the customer.  Repair departments are in Norway or Hong Kong.

Currently we only ship from Hong Kong. ALL units now have tha option of being shipped tax free to EU countries (fee applies here)

Faulty units are handled, fixed or replaced within a week.

For any questions do not hesitate to ask us. We are here to help you!

EU Tax free shipping

EU tax free shipping provides EU residents a way to have the units shipped tax free

For this to work please contact us in advance as some countries can have problems with this shipping method